Feminist Jobs & Internships
|Job Title:||On Site Service Associate - Topeka, KS|
|Description:|| Job Posting Title
On-Site Services Associate - Topeka, KS
Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions.
Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels.
As part of a high-performing team, you?ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.
The On-Site Service Associate will work 40 hours at multiple customer sites to collect inventory data, perform the necessary implementation duties to set up a new customer site and consistently provide a high level of customer service, as defined in the Grainger Service Promise. They help navigate customers to solutions that help them get the job done.
? Performs data collection at the customer?s site.
? Assists customers with staging of the product.
? Perform implementation duties when the need arises.
? Supports the customer?s product ordering needs, product selection and technical support.
? Provides excellent customer service
? Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
? Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions.
? May assist customers in the selection of product by effectively communicating product and service offerings.
? May assist in customer training based on the implemented solution. Provide presentations and trainings to Grainger stakeholders and customers on the program/service offering and how to utilize that offering.
? Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.
? Ensure compliance to documented policies and processes in order to provide superior customer service with the on-site service and to exceed customer expectations.
? Work closely with cross-functional partners.
? Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
? Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
? Comply with the safety and inspection requirements of the facility where the service is being provided.
? Utilizes effective probing and listening skills to help generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
? May work on-site at various customer locations.
? Executes the Grainger Service Promise and demonstrates, by action, the company Values.
? Other duties as assigned.
? Must be at least 18 years old
? High School diploma or equivalent
? 1-2 years customer service and sales experience
? Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
? Demonstrates a commitment to provide superior customer service.
? Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
? Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
? Must be computer literate and able to learn required software programs including SAP.
? Able to operate powered industrial equipment as needed.
? Must be self-directing, managing several projects simultaneously.
? Professional in appearance, attitude and action.
? Background checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and/or operating equipment).
Grainger is an equal opportunity employer
|Contact:||Grainger Recruitment Team|