Feminist Jobs & Internships
|Job Title:||Electronic Health Records & IT Services Coordinator|
|Organization:||Planned Parenthood of Illinois|
|Description:||Under the general supervision of the Director of Information Technology, the Electronic Health Records and IT Services Coordinator is responsible for supporting NextGen's EHR software. This position is based out of PPIL's central Illinois health centers.
1. Manage support requests, report and resolve template bugs, manage enhancement requests, and extract requests for data analysis.
2. Provide IT support in troubleshooting and resolving hardware, software, peripheral equipment, and network problems for users throughout the organization, and assist with maintenance of the IT infrastructure.
3. Provide ongoing support and training as needed to end users. Additionally, provide training for other agency software applications.
4. Through these activities demonstrate an understanding of and commitment to Planned Parenthood of Illinois (PPIL) core values of respect, knowledge, responsibility, health, compassion and access; practice these values in relations with internal and external customers.
1. Provide excellent customer service and support for end users and assist in coordinating the repair of IT hardware and software at all PPIL health centers.
2. Support EHR setup, training, Go Live activities, tests and related changes.
3. Submit and manage support tickets to NextGen customer support and any external contractors.
4. Monitor IT Helpdesk tickets and provide timely and knowledgeable support on PC hardware, software, printer and network connectivity issues.
5. Use Helpdesk ticketing application to maintain an accurate and detailed log of all service and update requests. Provide ongoing follow-up to customers to ensure resolution of issues.
6. Create and manage user credentials in Active Directory (AD) and other programs.
7. Update PPIL's internal web site as needed.
8. Provide assistance to end users to identify and specify the nature of requests and/or problems.
9. Troubleshoot complex issues and assist end users with various systems issues including Windows XP and Windows 7, PC/Laptop/Mobile, printer, software, hardware, network connectivity, and database problems over phone or remote support. Provide follow up support to customers.
10. Perform regular computer maintenance functions including but not limited running utilities, troubleshooting hardware, performing virus checks, installing patches and upgrades and facilitating network backups.
11. Prepare and distribute Emergency Downtime communications. Create and maintain distribution lists and Security Groups. Identify need for new lists as business requirements change.
12. Responsible for network administration and support of the company's LAN & WAN including but not limited analyzing PC requirements, providing technical support relating to system software and hardware, monitoring and updating Helpdesk requests and issues.
13. Organizes projects and work according to priority and level of need during normal and emergency situations. Responds to emergency requests during non-business hours, weekends and holidays as required.
14. Performs other tasks as assigned by the supervisor.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is required to set up and move computer and printer equipment. The employee frequently is required to use hands and fingers to type, handle, or feel and reach. The employee is occasionally required to sit, bend, twist, and crawl. The employee must occasionally lift and/or move up to 50 pounds.
Supervisor: Director of Information Technology
Status: Full time, exempt from the overtime provisions of federal wage and salaryadministration policies.
Education & Experience:
B.S./B.A. in related field. Minimum of 4 years of related work experience will be considered in lieu of a degree. Experience deploying and supporting Electronic Health Records software preferred. At least two years' experience supporting a business system (medical background helpful), including installing and configuring workstations, printers, and peripherals, resolving operating system and software problems and break-fix. Microsoft SQL and application troubleshooting experience highly desirable. Knowledge of MPLS networks and VOIP helpful.
Professional Qualities: Motivated self-starter and fast learner with high degree of personal discipline. Excellent written and verbal communication skills including the ability to communicate with diverse groups of people.
Patience, initiative and ability to work under minimal supervision are required. Interest in and desire to expand knowledge of computer and information systems required. Must be willing to maintain a flexible work schedule including evening and weekend hours and travel throughout Illinois to all PPIL sites.
Planned Parenthood is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, gender, national origin, age, religion, sexual orientation, size, physical ability or socioeconomic status.